SHIPPING POLICY – ELORIA FRAGRANCES
At ELORIA FRAGRANCES, we are committed to delivering your orders safely and efficiently. We use Ekart Logistics and other delivery partners, where required, to deliver our products across India.
1. Order Processing
* Orders are generally processed within 1–3 business days after confirmation.
* Orders placed on Sundays or public holidays may be processed on the next business day.
* Order processing may take longer during sales, festivals, or unforeseen circumstances.
2. Shipping and Delivery
* We aim to deliver orders within 3–7 business days after dispatch, depending on the delivery location and courier serviceability.
* Deliveries to remote locations may take longer.
* Delivery timelines are estimates and are not guaranteed.
* Customers will be informed if there are significant delays whenever possible.
3. Shipping Charges
* Applicable shipping charges, if any, will be displayed at checkout before payment.
* Any free shipping offers will be communicated on our website and will be subject to the stated terms and conditions.
4. Order Tracking
Once your order has been dispatched, tracking details will be shared through the available communication channels, such as SMS, email, or WhatsApp.
Customers can use the tracking information to check the status of their shipments.
5. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details, including their full address, PIN code, and contact number.
ELORIA FRAGRANCES will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information. Additional charges may apply if re-shipping is required.
6. Delayed, Lost, or Damaged Shipments
If your order is delayed, appears lost, or arrives damaged, please contact our customer support team.
For damaged products, customers should contact us as soon as possible and provide photographs or an unboxing video, where available, to help us investigate the issue.
We will coordinate with the relevant delivery partner and work towards an appropriate resolution.
7. Delivery Attempts
Delivery attempts are subject to the courier partner’s operational policies. Please ensure that someone is available at the delivery address to receive the order.
If a shipment is returned to us due to repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for re-delivery.
8. Contact Information
For shipping-related queries, please contact:
Brand: ELORIA FRAGRANCES
Email:aaremmtraders1990@gmail.com
Phone: 9699921909
Business Address: BACK SIDE BHAGAT FORD, Punjab 143413, India
