At ELORIA FRAGRANCES, we take care to pack and dispatch our products properly. If you receive a damaged, defective, incorrect, or incomplete order, we will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.
1. Return Eligibility
Due to the nature of fragrance and scented wax products, returns are accepted only in eligible circumstances.
You may request a return, replacement, or refund review if:
* You receive a damaged or defective product.
* You receive an incorrect product.
* Your order contains missing items.
* The product has been damaged during transit.
Requests will be reviewed based on the circumstances and supporting information provided.
2. Non-Returnable Products
For hygiene, safety, and product-quality reasons, products that have been opened, used, or tampered with are generally not eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law.
Change-of-mind returns may not be accepted for fragrance products.
3. Reporting a Problem
Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order.
To help us resolve your request quickly, please provide:
* Your order number.
* A description of the issue.
* Clear photographs of the product and packaging.
* An unboxing video, if available.
The 48-hour reporting period helps us investigate courier-related issues. It does not limit any rights you may have under applicable law.
4. Return and Replacement Process
Once we receive your request:
1. Our team will review the details and supporting evidence.
2. We may request additional information if necessary.
3. If the claim is approved, we will explain the return, replacement, or refund process.
4. If a return pickup is required, we will communicate the available arrangements.
Please do not send products back without receiving return instructions from our team.
5. Refund Policy
If a refund is approved, it will generally be processed to the original payment method.
Refund processing time may depend on the payment provider or bank. We will communicate the applicable process and estimated timeline when the refund is approved.
For Cash on Delivery orders, we may request bank account details or another suitable refund method.
6. Replacement Policy
If a product arrives damaged, defective, incorrect, or incomplete, we may offer a replacement or another appropriate resolution, subject to verification and product availability.
If a replacement is unavailable, an eligible refund or alternative resolution may be offered.
7. Order Cancellation
Cancellation requests may be accepted before an order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you wish to cancel an order.
This section does not affect any cancellation or other rights available under applicable law.
8. Shipping Charges for Returns
If a return or replacement is approved because of a damaged, defective, incorrect, or incomplete order, ELORIA FRAGRANCES will communicate the applicable return-shipping arrangements.
For any other return request, shipping charges and eligibility will be determined according to the applicable terms and law.
9. Contact Information
For return, refund, or replacement requests, please contact:
Brand: ELORIA FRAGRANCES
Email: aaremmtraders1990@gmail.com
Phone: 9699921909
Business Address: BACK SIDE BHAGAT FORD, Punjab 143413, India
